Refund Policies

This Refund Policy outlines the terms for requesting refunds on digital products, subscriptions, memberships, and services offered by The Rieck Group Inc. By purchasing from The Rieck Group Inc., you agree to the following:

1. 48-Hour Buyer’s Remorse Period

We offer a 48-hour Buyer’s Remorse Period for digital products, courses, coaching materials, and memberships.

If you are not satisfied with your purchase, you may request a refund within 48 hours of the purchase date, subject to the conditions in this Policy.

2. Conditions for Refund Eligibility

  1. Timeframe

    - You must submit your refund request within 48 hours of the original purchase date.

  2. Proof of Purchase

    - Provide a valid receipt, order confirmation, or transaction ID that clearly shows the product purchased and purchase date.

  3. Product Access

    - We may examine usage data to ensure there is no misuse of the product. However, we will not deny a refund solely based on how many times it was accessed.

  4. Contact Support First

    - If you experience technical issues, we encourage you to contact our support team at [email protected] before requesting a refund. Often, we can resolve minor problems quickly.

3. No Refunds After 48 Hours

Except under special exceptions described in this Policy, no refunds will be issued once 48 hours have passed since purchase.

Failure to use or complete any product or program does not entitle you to a refund beyond the 48-hour window.

4. Subscriptions & Memberships

No Partial Refunds - If you cancel a subscription or membership, it will remain active until the end of the current billing cycle, and no prorated refunds will be provided for unused days.

Renewals - All subscription renewals are billed automatically unless you cancel before the next billing date.

5. Non-Refundable Circumstances

The following scenarios are ineligible for refunds:

  1. Requests Beyond 48 Hours

    - Refund requests made after the 48-hour remorse period (unless covered in Section 8: Exceptions & Special Considerations).

  2. Partial Usage

    - No refunds will be granted for partial or minimal usage of a product (e.g., watching half a course does not qualify for a partial refund).

  3. Failure to Complete

    - Changing your mind or not completing a course, membership, or coaching program is not grounds for a refund.

  4. Suspected Fraud/Policy Abuse

    - If we suspect repetitive refunds or policy abuse, we may deny your request and limit future purchases.

  5. Subscription Access

    - Subscriptions already accessed remain non-refundable for the current billing cycle.

6. Inactive Payment Methods

If your original payment method is closed or inactive:

  1. Verification

    - You must provide proof of purchase and any required identification or documentation to validate your identity and ownership of the purchase.

    - Show official documentation that your original payment method is no longer active.

  2. Alternative Refund Method

    - We may issue refunds via PayPal or another method, with your written consent acknowledging the refund approach.

  3. Processing Timeline

    - Verification can extend your refund processing time. Once verified, please allow up to 10 business days to receive the refund.

7. Chargebacks & Unauthorized Transactions

  1. Contact Us First

    - If you are dissatisfied, please contact [email protected] before filing a chargeback. We aim to resolve concerns promptly and fairly.

  2. Excessive Chargebacks

    - While you retain the right to dispute charges with your financial institution, excessive or unwarranted chargebacks may result in account termination.

  3. Unauthorized Use

    - If a purchase was made fraudulently or without your authorization, we will investigate. If confirmed, we will issue a refund. Proof of unauthorized use may be required.

8. Exceptions & Special Considerations

Outside the 48-hour window, refunds are rare but may be considered if:

  1. Technical Errors (Our Fault)

    - If you could not access the product due to a technical error solely on our part, we may offer a replacement or partial/full refund at our discretion.

  2. Incorrect Product Delivery

    - If you received the wrong product or incomplete materials, we will correct the error or issue a refund if the correct product is unavailable.

Please reach out to us at [email protected] to troubleshoot technical issues before requesting a refund.

9. Policy Updates

We reserve the right to update or modify this Refund Policy as needed. Any changes will be posted on our website, and it is your responsibility to review this policy periodically. Continued use of our services after updates constitutes acceptance of any revised terms.

10. Contact Information

If you have questions about this Refund Policy or wish to request a refund, please contact us:

Email: [email protected]

We will respond to your inquiry within 5 business days and do our best to address your concerns.

Legal Compliance Note

This Refund Policy complies with the laws of Ontario, Canada for the sale of digital products and services. It does not waive any mandatory consumer protections where applicable.

By purchasing, you acknowledge and agree that this Policy, combined with our Terms of Service , governs your right to refunds.

Disclaimer

This policy is for informational purposes and not legal advice. If you have specific legal questions, consult qualified counsel in your jurisdiction.

UPDATED 03-01-2025

© 2025 The Rieck Group Inc.

All Rights Reserved.

© 2025 The Rieck Group Inc.

All Rights Reserved.